Own the answer
If something lands with you, take responsibility for moving it forward. That might mean solving it yourself, finding the right person, or getting help. It should not mean quietly passing the problem along.
Careers
We hire people who
We hire people who
own the answer.
We look for people who take ownership, communicate clearly, ask for help when they need it, and close the loop instead of passing the problem along.
You do not need to know everything. You do need to care enough to find the answer and make sure the person on the other side gets one.
That standard applies whether the work happens in sales, support, implementation, Digital, or somewhere else inside Phase 3.
What it is like
What we expect
What we expect
from each other.
Different jobs require different skills. The expectations around ownership, communication, and follow through should be pretty consistent.
You do not have to know everything on day one. You should care enough to figure things out and close the loop.
Say when you do not know
Nobody expects you to guess. Say you do not know, find someone who does, and come back with the answer.
Being wrong with confidence is worse than asking a good question.
Talk like a human
Merchants, partners, and coworkers should not need a translator to understand what you mean. Be clear, direct, respectful, and willing to explain the answer.
Move with urgency
A merchant waiting on an application, an installation, a payment issue, or an answer should not have to wonder whether anyone is working on it.
Urgency does not mean guessing. It means keeping things moving.
Expect things to change
Phase 3 is still growing. Products change. Processes improve. New problems show up. The people who tend to do well here can adapt without treating every change like a crisis.
Know what the role requires
Some jobs are based in Sioux Falls. Some may allow remote work. Some support roles can include nights or weekends. Sales, implementation, Digital, and support can all have different expectations.
The actual job posting should tell you what applies before you interview.
The standard is simple: own your part and help the next person do theirs.
You do not have to have every answer. You do have to care what happens after the question reaches you.
Where we tend to hire
Four teams.
Four teams.
A lot of different jobs.
The exact openings change, but most hiring at Phase 3 tends to happen across Sales, Support, Implementation, and Phase 3 Digital.
If there is not a formal opening that matches what you do, you can still tell us who you are and what you are good at.
Sales
People who can talk with business owners, understand what is actually happening, explain the options clearly, and build relationships that last beyond the first conversation.
Support
People who can listen, troubleshoot, communicate clearly, and keep an issue moving until the merchant knows what happens next.
Some support roles can include nights or weekends. The actual job posting should explain the schedule.
Implementation
People who can take an approved merchant setup and turn it into something the business can actually use.
The work can include payment configuration, point of sale setup, coordination, training, and launch support depending on the merchant and product.
Phase 3 Digital
People who work across websites, copy, design, search and AI visibility, advertising, implementation, and the systems behind delivering Digital work to businesses.
Not every Digital role includes every one of those things. The job posting should say what the work actually is.
Do not see the exact role?
Tell us what you do anyway. If your experience lines up with something Phase 3 needs now or later, we want enough information to understand where you might fit.
What happens next
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Tell us what you do
Send enough information for us to understand your experience and what kind of work interests you.
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We review it
A Phase 3 team member reviews the submission against current and potential hiring needs.
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If there is a fit, we talk
If the experience and opportunity line up, someone from Phase 3 can reach out for a conversation.
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Then we decide together
The conversation should help both sides decide whether the role, expectations, and timing make sense.
Tell us about yourself
You do not need a perfect cover letter. Tell us what you have done, what kind of work interests you, and why Phase 3 caught your attention.
Thanks. We got it.
Your information has been sent to Phase 3. If there is a role or conversation that makes sense, someone from the team can reach out.